Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy from the date of delivery. Please read the following information carefully to ensure a smooth return process.

Eligibility for Returns

  • The item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (order number or receipt) is required for all returns.

  • Certain items, such as sale items or personalized products, may not be eligible for return. Please check the product description for details.

How to Initiate a Return

  1. Contact our customer support team at support@x.com within 30 days of receiving your order.

  2. Provide your order number and the reason for the return.

  3. Our team will guide you through the return process and provide a return authorization if applicable.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  • We recommend using a trackable shipping method to ensure your return is received.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

  • Please note that shipping costs are non-refundable.

Exchanges

  • We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at support@x.com with photos of the product and packaging.

  • We will work with you to resolve the issue as quickly as possible, either by sending a replacement or issuing a refund.

Questions?

If you have any questions about our return policy, feel free to reach out to us at support@x.com. We’re here to help!